Privacy policy
Last updated: June 19, 2020
Carbon Activated Corporation (“CAC”) and its subsidiaries know that you care how your personal information is used and shared and we appreciate your trust in us to do so carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions (‘Website Terms’)
By accepting our Website Terms or by visiting our websites, which include but is not limited to, activatedcarbon.com, carbonactivated.co.uk, carbonactivated.com.au (each, the “Website,” and collectively the “Websites”) you are accepting and consenting to the practices described in this Privacy Policy.
The Website is brought to you by CAC and its subsidiaries. CAC believes it is important to protect your Personal Data (as defined in the California Consumer Privacy Act (“CCPA” and the General Data Protection Regulation (GDPR)) and we are committed to giving you a personalized service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you receive a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be ‘sensitive personal data’, for example, information about your health or ethnic origin.
1 COLLECTING INFORMATION
We may collect Personal Data about you from a number of sources, including the following:
1.1 From you when you agree to receive a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2 From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3 From documents that are available to the public, such as the electoral register.
1.4 From third parties to whom you have provided information with your consent to pass it on to other organizations or persons.
1.5 From submission of a job application with us, we may collect your information including, name, phone number, email address, and resume.
1.6 From additional information you provide to us, including your organization’s prior vendors for services similar to ours.
We may also automatically collect certain usage information when you access our Services (“Usage Data”), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies. Please see below in Section 5 for Cookies Policy.
Our Products and Services may change over time and we may introduce new features that may collect new or different types of information.
2 USING YOUR PERSONAL INFORMATION
2.1 Personal Data about our customers is shall only be used for the following purposes and CAC shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1 To help us to identify you when you contact us.
2.1.2 To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.3 To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5 To help to prevent and detect fraud or loss.
2.1.6 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where
2.1.6.1 these products are similar to those you have already purchased from us,
2.1.6.2 you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and
2.1.6.3 you have not opted out of us contacting you.
2.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners, employment opportunities, where you have expressly consented to us doing so.
2.1.8 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.9 We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.2 We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.
2.3 We may allow other people and organizations to use Personal Data we hold about you in the following circumstances:
2.3.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.3.3 We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the CCPA and GDPRA. From time to time, these other people and organizations to whom we may pass your Personal Data may be outside the Unites States or European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy, the CCPA and GDPRA
2.4 Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.
2.5 In connection with any transaction which we enter into with you:
2.5.1 We may carry out with one or more licensed credit reference and fraud prevention agencies:
2.5.1.1 credit checks where you have given us your express consent, and
2.5.1.2 fraud prevention checks.
We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organizations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2 If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organizations. We, and other credit and insurance organizations, may also use technology to detect and prevent fraud.
2.5.3 If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Carbon Activated Corp, 2250 S. Central Ave., Compton, California, 90220 or Carbon Activated Ltd, Old Gloucester Road, Merry Heaven, Thornbury, Bristol, BS35 3LQ.
3 PROTECTING INFORMATION
We have strict security measures to protect Personal Data.
3.1 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2 We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4 It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4 THE INTERNET
4.1 If you communicate with us using the internet, we may occasionally email you about our services, products or employment opportunities. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (info@activatedcarbon.com or info-europe@activatedcarbon.com.) at any time if you change your mind.
4.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorized access or loss of Personal Data that is beyond our control.
4.3 We do not knowingly collect information from minors. Our Website are intended for and directed only to adults. Our Website and Services are not directed to minors and we do not knowingly collect any personal information from minors.
5 COOKIES
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.
These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
- – Letting you navigate between pages efficiently
- – Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
- – Enabling a service to recognize your computer so you don’t have to give the same information during one task
- – Recognizing that you have already given a username and password so you don’t need to enter it for every web page requested
- – www.allaboutcookies.org
- – www.youronlinechoices.eu
- – www.google.com/policies/technologies/cookies/
To learn more about cookies, see:
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalized services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
1 cac_session – This cookie allows us to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window
2 XSRF-TOKEN - This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks
3 _ga – This cookie is used to determine unique visitors to the site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
4 _gid - This cookie is a part of Google Universal Analytics and is primarily used to track visits to any site which uses Google Analytics.
5 IDE- This cookie is used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
6 NID – This cookie is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organizations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.
7 ANID - This cookie domain is owned by Google Inc. It is used for advertising served across the web and stored in google.com.
8 1P_JAR - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
6 LINKS
6.1 The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.2 These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or ‘serve’) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called ‘ad networks’ or ‘network advertisers’), including information about how to opt-out of their information collection.
6.3 We exclude all liability for loss that you may incur when using these third-party websites.
7 FURTHER INFORMATION
7.1 If you would like any more information or you have any comments about our Privacy Policy, please either write to us at or Data Protection Manager, Carbon Activated Corporation, 2250 S. Central Ave., Compton, California, 90220 or Data Protection Manager, Carbon Activated Ltd, Old Gloucester Road, Merry Heaven, Thornbury, Bristol, BS35 3LQ, or email us at info@activatedcarbon.com or info-europe@activatedcarbon.com.
7.2 We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.
7.3 You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at info@activatedcarbon.com or info-europe@activatedcarbon.com. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organizations.
7.4 If you would like access, change or erase your Personal Data that we hold about you, you can do this by emailing us at info@activatedcarbon.com or info-europe@activatedcarbon.com or writing to us at the address noted above. We will verify the identity of the person who submits a request by requesting a copy of a government issued picture ID.
7.5 We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at info@activatedcarbon.com or info-europe@activatedcarbon.com or write to us at the address above to update your Personal Data.
